Frequently Asked Questions
Here you will find answers to the most common questions asked by other members. Please peruse the FAQ page before submitting a ticket to our help staff below.
I Want To Help You...
Many of the common general questions are answered right here on this page. If you decide to submit a ticket you will receive an answer within 48 hours. Keep in mind that the support staff is here to help you with the operation of THIS website. If you need help and advice with your health, life or weight loss attempts, I recommend personal coaching. You will also get all of your health and weight loss questions answered when you join The Guerrilla Diet Bootcamp.
When should I create a support ticket?
This support desk is to help you with any technical issues that you may be having with this website or one of the products contained herein. Examples might be a dead link or a video not working.
This help desk is not meant to be used for coaching or assistance with any health or weight loss issues; for this, you can seek a personal consultation in the Consult Tab or for free when joining The Guerrilla Diet Bootcamp 12-week program.
If you feel this website or product is not functioning properly, please report the problem by submitting a ticket.
When can I expect a response?
Please note that when you submit a help desk ticket, it may take up to 3 business days to get a reply in normal circumstances. You may not get a response on the weekend.
While we still try to get back to you the same day, please understand that certain circumstances may create a backlog. Some tickets are beyond the scope of expertise of the General Help Desk Staff and may require the involvement of a specialist or programmer. If this is the case, they will respond to you to let you know that they have passed your information to a programmer, and you should expect an answer in another two business days or less, or you may get a reply directly from that programmer.
I haven't gotten a response yet!
Any ticket you submit will be replied. A ticket can’t go unanswered. Please do not post a duplicate ticket for the same reason. This will have two people working on your ticket at two different times and can actually create a delay in response to you.
If you have a delay in your response time outside of the times posted, you can email firstname.lastname@example.org.
Finally, when creating a support ticket, please be as detailed as possible. Give the product, website page, date and time you purchased, the price you paid, your receipt number if you have it, and how you paid, along with a complete description of your problem. Feel free to include any screenshots or videos you made to show the problem.
We look forward to helping you with your problem.
I can't log in to the website.
You created your log-in and password when you signed up for the site, or they generated automatically when you joined one of our programs. Log-in details are case-sensitive, so ensure your caps lock is not on. Check your e-mails for a confirmation of your log-in information also in the spam folder. You can request another from the log-in page if you have forgotten your password. If, for some reason, you’re still having issues, please submit a ticket, and we will answer as soon as possible.
My video won't play/load.
The videos are server based at Amazon S3 and stream at 512kbps. We use the latest in Cloudfront technology to ensure the best streaming possible; this means playback speed and loading time will depend mostly on your internet connection. If the video is buffering or taking time to catch up, please press the pause button and allow the file to load completely before playing again. You may also download most videos.
I can't see my tutorial modules.
You can access the modules from the navigation bar at the top of this page. Only full access members can view all of these videos. You can upgrade to a GOLD access membership from within the website on the “members” page, or if you have already paid for this access, you may contact our support staff by submitting a ticket.
How do I cancel my membership?
We hate to see you go. You can follow the steps below for a refund, or if you wish to cancel your free account, please submit a ticket to support. If you want to be removed from our mailing list, click the unsubscribe link at the bottom of any email we’ve sent you.
How do I get one-on-one help / coaching?
You may want to consider my VIP coaching. Personal coaching is the fastest way to help reach specific health goals and heal from disease. By examining your recent blood test results, your daily food consumption, and filling out a particular questionnaire, Dr. Galit Goldfarb has all she needs to help you determine where your blind spots are and how you can correct them easily.
If you are truly serious about transforming your health and are ready to invest in making it happen, I invite you to apply today HERE. This 1-on-1 VIP coaching is custom-tailored to suit your needs and learning style. This type of coaching is at a very user-friendly cost, as low as $200.00, and you get a personalized health plan made especially for you in the deal.