I Want To Help You...

• When should I create a support ticket?

  This support desk is to help you with any technical issues that you may be having with this website or one of the products contained herein. Examples might be a dead link or a video not working.

  This help desk is not meant to be used for coaching or assistance with any health or weight loss issues; for this, you can seek a personal consultation in the Consult Tab or for free when joining The Guerrilla Diet Bootcamp 12-week program @ Platinum Level.

  If you feel this website or product is not functioning properly, please report the problem by submitting a ticket.

• When can I expect a response?

  Please note that when you submit a help desk ticket, it may take up to 3 business days to get a reply in normal circumstances. You may not get a response on the weekend.
  While we still try to get back to you the same day, please understand that certain circumstances may create a backlog. Some tickets are beyond the scope of expertise of the General Help Desk Staff and may require the involvement of a specialist or programmer. If this is the case, they will respond to you to let you know that they have passed your information to a programmer, and you should expect an answer in another two business days or less, or you may get a reply directly from that programmer.

• I haven't gotten a response yet!

  Any ticket you submit will be replied. A ticket can’t go unanswered. Please do not post a duplicate ticket for the same reason. This will have two people working on your ticket at two different times and can actually create a delay in response to you.
  If you have a delay in your response time outside of the times posted, you can email support@theguerrilladiet.com.
  Finally, when creating a support ticket, please be as detailed as possible. Give the product, website page, date and time you purchased, the price you paid, your receipt number if you have it, and how you paid, along with a complete description of your problem. Feel free to include any screenshots or videos you made to show the problem.
  We look forward to helping you with your problem.

• I can't log in to the website.

  You created your log-in and password when you signed up for the site, or they generated automatically when you joined one of our programs. Log-in details are case-sensitive, so ensure your caps lock is not on. Check your e-mails for a confirmation of your log-in information also in the spam folder. You can request another from the log-in page if you have forgotten your password. If, for some reason, you’re still having issues, please submit a ticket, and we will answer as soon as possible.

• My video won't play/load.

  The videos are server based at Amazon S3 and stream at 512kbps. We use the latest in Cloudfront technology to ensure the best streaming possible; this means playback speed and loading time will depend mostly on your internet connection. If the video is buffering or taking time to catch up, please press the pause button and allow the file to load completely before playing again. You may also download most videos.

• I can't see my tutorial modules.

  You can access the modules from the navigation bar at the top of this page. Only full access members can view all of these videos. You can upgrade to a GOLD access membership from within the website on the “members” page, or if you have already paid for this access, you may contact our support staff by submitting a ticket.

• How do I cancel my membership?

  We hate to see you go. You can follow the steps below for a refund, or if you wish to cancel your free account, please submit a ticket to support. If you want to be removed from our mailing list, click the unsubscribe link at the bottom of any email we’ve sent you.

  For a refund within 15 days of purchase of any of our products, please send us a support ticket with the name and email you signed up with, and we will refund your money in full.

• How do I get one-on-one help / coaching?

  If you’re truly committed to transforming your health and ready for expert guidance, you may want to consider VIP Coaching with Dr. Galit Goldfarb.

  This is the fastest and most personalized way to reach your specific health goals, reverse disease, and unlock your full potential. By reviewing your recent blood tests, daily food intake, and a short health questionnaire, Dr. Galit will identify your blind spots and create a custom health plan tailored just for you—simple, clear, and effective.

  VIP Coaching is an incredible value, starting at just $200, and offers powerful, focused support designed around your unique body and lifestyle. Apply for VIP Coaching HERE

  But, if you prefer ongoing support in a group setting, the best way to experience coaching is through the Platinum Level of the 12-Week Guerrilla Diet Bootcamp.
  Not only will you receive the full program and transformational videos, but you’ll also:
  ✔️ Get daily group support for your questions
  ✔️ Join weekly live Q&A sessions with Dr. Galit
  ✔️ Stay accountable and inspired every step of the way

  You have nothing to lose and everything to gain. Your health breakthrough starts here!
  Join the Platinum Level HERE at the bottom of the program page.